By Kara Stevenson—
FORT WAYNE, IN— The start of a new year can feel refreshing. After twelve months, a blank slate seemingly offers numerous possibilities for days ahead. For some, getting organized is the first step. And this includes taking a quick look at your Indiana Michigan Power (I&M) account to make sure everything is up to date.
Update Contact Information on I&M Account
Has a phone number changed? Or possibly an email address? It is important that gets updated in one’s I&M account. Why? The contact information provided is how we contact customers throughout the year. If a planned outage is scheduled, we call the number customers have listed in their account to provide a heads up. This call comes days ahead of the outage and includes date, time, location and outage duration. If contact information does change, log into the account to make the switch and stay informed.
Set Personalized Notifications
Customers can modify the notifications they want to receive. This includes outage, billing and payment updates by text and/or email. These alerts can be updated at any time through an I&M account. Sign up to also receive I&M’s email newsletter, featuring various topics, updates on program offerings and information on promotions.
Know Where to Find Information
Knowing where to find information to stay up to date is important. Whether outage maps or safety tips, stay in the loop with these resources:
- Report outages and monitor account on I&M app: com/App
- Check the location and status of an outage: com/OutageMap
- Report outages and learn how we restore power: com/Outages
- Access safety tips and information: com/Safety
- Stay in the loop on social media: Facebook, X (Twitter) and Instagram
Complete Home Energy Profile
Everyone uses energy differently. Through a series of questions, including listing source of the home’s heat, size of home, type of air conditioning unit, typical thermostat settings and how many people live in the home, complete a home energy profile. Within information unique to a home, this profile helps generate usage awareness and create goals to possibly save energy, and money, in the months to come. Additional energy saving tips can be found on: www.ElectricIdeas.com.
Available to Help
Should customers run into issues with their online account settings or have other questions related to their online account, please visit the contact page on our website or call our Customer Solutions Center at 800-311-4634 in Indiana and 800-311-6424 in Michigan.
About Indiana Michigan Power
Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its approximately 2,000 employees serve more than 600,000 customers. More than 85% of its energy delivered in 2023 was emission-free. I&M has at its availability various sources of generation including 2,278 MW of nuclear generation in Michigan, 450 MW of purchased wind generation from Indiana, more than 22 MW of hydro generation in both states and approximately 35 MW of large-scale solar generation in both states. The company’s generation portfolio also includes 1,497 MW of coal fueled generation.
