IU Health Ball Memorial Hospital Strives to Keep Patients Connected During COVID-19
By: Liz Yates— Muncie, IN—Even with strict visitor restrictions in place for the safety of the patients and the community, Indiana University Health is continuing to nurture patient’s desire to stay connected with their loved ones during their stay. Though that connectedness may look different right now, it holds the same importance as it always has. “The patient experience has always been important to us,” said Dawn Fluhler, director of experience design, IU Health Ball. “It has only become more so…
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