By Paul Singleton, Executive Director, Delaware County Emergency Communications Center—
Muncie, IN—The week of April 11-17, 2021 is celebrated as National Public Safety Telecommunicators Week.
It is the job of public safety telecommunicators to provide a continuous link from those in need to emergency services providers who respond to those needs. Prompt response of law enforcement, fire, and emergency medical services is critical to the protection of life and preservation of property.
The safety our law enforcement, fire, and emergency medical services depends in part on the accurate information obtained from people who contact the Delaware County Emergency Communications Center. We work to provide a 24-hour-a-day service and we are the first contact people have with emergency services.
Public Safety Telecommunicators are a lifeline for our law enforcement, fire, and emergency medical services by monitoring their activities via radio, telephone, and mobile data terminals. We provide them with up to date and accurate information ensuring their safety and assisting in the task at hand.
Each of us exhibit compassion, understanding, and professionalism while performing our duties as a telecommunicator. The administrative staff and shift supervisors are also highly valued for their efficient performance of organizational skills, maintaining compliance, industry standards, and day to day operations of the dispatch center.
The past year has not been easy due to many factors. However, we are privileged to be able to provide services that keep law enforcement, fire, and emergency medical services personnel safe as well as the citizens and visitors of Delaware County, the City of Muncie and surrounding towns.
Please take a moment to watch the video below.
