IU Health Ball Memorial Hospital Impacted by Damaged Fiber Optic Line

Editor’s Note: 2:24pm— The hospital has indicated all of their systems are back up and running. The hospital still recommends that patients call their provider today before heading out for a scheduled appointment or procedure.


Muncie, IN –Extreme cold temperatures overnight have resulted in an external public fiber optic line freezing and breaking. The power company and its maintenance vendor are working diligently to repair the line and restore full power today.

As a result, IU Health Ball Memorial Hospital has limited internet and internet-based systems access, and is working under Downtime Procedures. Leadership is meeting non-stop to continue assessing any critical issues.

“Our team is continuing to prioritize what we can and cannot do with regard to accessing patient care systems, phones, internet and e-mail,” Lori Luther, chief operating officer at IU Health Ball Memorial Hospital said. “Our top priority remains providing the highest level of care to all patients without interruption. We are able to do so with our Downtime Procedures.”

The hospital is open and operating, the Emergency Department is open and taking patients, and our Muncie physician practices, Imaging Center and Cancer Center are rescheduling patients on a case-by-case basis. Please call your provider’s office before you go out for a scheduled appointment or procedure today.

IU Health Ball Memorial Physicians at Yorktown, Blackford, Voss Center for Women, Interventional Pain Services and Blackford Hospital are not affected by this issue.


About Indiana University Health Ball Memorial Hospital

IU Health Ball Memorial Hospital serves as a tertiary referral center and teaching hospital for East Central Indiana and part of Indiana University Health. IU Health Ball Memorial Hospital is accredited by the Joint Commission and maintains 1.2 million square feet of facilities. More than 17,700 patients are admitted every year and more than 300,000 outpatient procedures are completed annually. Dr. Jeff Bird is President. Learn more at iuhealth.org/ball-memorial.