Muncie Mayor’s Office: Maintaining Transparency in the Information Age
By Michele Owen, Communications Director, City of Muncie— MUNCIE, IN—When the phone rings at City Hall, there’s no telling who’s on the line. It could be a simple question, a profanity-laden tirade, or a grieving widow unsure where to turn. For executive assistant Shareen Wagley and receptionist Lindsay Fink, the protocol is the same – answer the phone and try to help. In the first three weeks of June alone, the mayor’s office received 2,763 phone calls, for a total…
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