By: Melanie Dixon—
Altamonte Springs, FL—ComNet, LLC of Muncie, IN has been honored with the exclusive ATSI 2017 Award of Excellence for the 13th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ComNet, LLC was presented with the award at ATSI’s 2017 Annual Convention held at the Palmer House Hilton in Chicago, IL.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes: Response time, courteousness of the rep, accuracy of the call, knowledge of the account, and overall impression of calls.
According to ATSI President Doug Robbins, “The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria. Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor.”
The award started 21 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
About ComNet, LLC
ComNet, LLC is a Muncie based, family owned company providing 24-hour, 7-days-a-week web interactive call center services including telephone answering, inbound telemarketing, order entry, scheduling services, and commercial and residential voice-mail services. ComNet serves a variety of large companies and small businesses from Maine to California, and nearly everywhere in between. The entire team at ComNet provides the best possible messaging and related services. For more information visit: http://www.comnetmessage.com